Terms of Service
Billing and Subscription Terms (Paid Plans)
These Billing and Subscription Terms apply to the LINCOO Pro (paid) plan and supplement the general Terms of Service above. They are provided by 合同会社サポート (Support LLC). Where these Billing Terms conflict with the general Terms in relation to a paid subscription, these Billing Terms prevail.
Last updated: 3 August 2026
1. Eligibility — Business Use Only
The LINCOO Pro plan is offered solely to businesses, organisations and other professional users. It is not offered to consumers.
By subscribing to a paid plan, you represent and warrant that:
- (a) you are subscribing in the course of a trade, business, craft or profession, and not as a consumer;
- (b) you are authorised to enter into this agreement on behalf of the organisation you name during sign-up; and
- (c) the information you provide for billing purposes, including your organisation name and any tax identification number, is accurate.
If you are located in the European Union, you must provide a valid VAT identification number in order to subscribe. We may refuse or terminate a subscription if we are unable to verify that number.
The free plan is available to all users and does not create a payment obligation.
2. Plans and Fees
The Pro plan is charged at USD 5.00 per user, per month, unless a promotional discount under Section 6 applies.
All fees are stated and charged in US dollars (USD). If your payment method is denominated in another currency, your bank or card issuer may apply its own conversion rate and fees, which we do not control.
3. How Users Are Counted and Billed
3.1 Your monthly fee is the number of users in your space multiplied by the per-user price.
3.2 A user counts towards your fee while their membership is active. A user whose access you have suspended is not charged, and a user you have removed from the space is not charged.
3.3 Sending an invitation does not by itself add a user or change your fee. A user is added to your space — and starts counting towards your fee — when they accept the invitation.
3.4 We recalculate the number of users once per day. A change you make to your space is therefore reflected in your subscription within 24 hours, not immediately.
3.5 Changes to the number of users are not pro-rated. An increase or decrease takes effect from your next billing period. Adding a user part-way through a billing period does not generate an additional charge for that period, and removing a user does not generate a refund or credit for that period.
3.6 To stop being charged for a user, suspend or remove them before the end of the billing period in which you want the change to take effect.
3.7 Separately from billing, each space has a maximum number of members. A suspended user still counts towards that maximum, because their membership is retained and can be reactivated. Remove them if you need the seat back.
4. Billing Cycle and Automatic Renewal
4.1 Your subscription begins when your first payment is completed and renews automatically each month until it is cancelled.
4.2 You will be charged automatically at the start of each billing period using the payment method on file. You authorise us and our payment processor to charge that payment method on a recurring basis.
4.3 We will send a receipt to the billing contact for your space after each successful payment.
5. Taxes
5.1 Prices are stated exclusive of any value added tax, goods and services tax, sales tax or similar taxes.
5.2 Because the Pro plan is supplied only to business customers, where the reverse charge mechanism or an equivalent rule applies, you are responsible for accounting for any such tax in your own jurisdiction.
5.3 You are responsible for providing accurate tax information, including a valid VAT identification number where Section 1 requires one, and for notifying us if it changes.
6. Promotional Discounts
6.1 We may offer promotional discounts through campaigns. A discount applies only after we have approved your application.
6.2 Approval is at our discretion. We may decline an application without providing detailed reasons.
6.3 An approved discount applies for 12 months from the date of approval. It is applied to your subscription from the next billing period after approval; the billing period in progress at the time of approval is not adjusted.
6.4 Only one discount applies at a time. If you qualify for more than one, the larger discount applies. Discounts do not combine.
6.5 Before a discount expires you may apply to renew it. Renewal is a new application and is subject to the same discretionary review. If we approve a renewal, the discount is extended for a further 12 months from the date of that approval.
6.6 If a discount expires and is not renewed, your subscription continues without interruption at the standard price from the next billing period.
6.7 We may withdraw a discount if the conditions on which it was granted no longer hold — for example, if content you published as part of a campaign is removed, or if you withdraw permission for us to display your logo. We will notify you before the change takes effect.
6.8 Approval of a campaign application does not by itself create a paid subscription. It only makes the discount available to a Pro subscription.
7. Price Changes
We may change the price of a paid plan. We will give you at least 30 days' notice by email to the billing contact for your space before the new price applies. The new price takes effect from the first billing period beginning after the notice period ends. If you do not agree to the new price, you may cancel under Section 8 before it takes effect.
8. Cancellation
8.1 You may cancel your subscription at any time from the billing settings in your admin console.
8.2 Cancellation takes effect at the end of the billing period in which you cancel. You keep access to Pro features until then, and you are not charged again after that.
8.3 We do not provide partial refunds for the remainder of a billing period after cancellation.
8.4 When your subscription ends, your space reverts to the free plan. Free plan limits then apply, and content that exceeds those limits may become inaccessible. Export your data before cancelling if you need it.
9. Refunds
Except where required by law, fees are non-refundable. This includes fees for a billing period that has already started, and fees for users who did not use the service during a billing period.
If you believe you have been charged in error, contact help@lincoo.app within 60 days of the charge and we will investigate.
10. Failed Payments and Suspension
10.1 If a payment fails, we or our payment processor will retry it a number of times over the following weeks and notify the billing contact for your space.
10.2 If the payment remains outstanding after those retries, the subscription is cancelled and your space reverts to the free plan under Section 8.4. You may subscribe again at any time.
11. Payment Processing
Payments are processed by Stripe. We do not store your full card details. Your use of the payment process is also subject to Stripe's terms and privacy policy.